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Responsible Gaming
Xox96 Casino is committed to promoting safer gambling. Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Set limits, understand the risks and only play with money and time you can comfortably afford to lose.
Gamble responsibly
Responsible gambling means making informed choices and keeping gambling within limits that suit your personal and financial circumstances. Before you play at Xox96 Casino, consider how much time and money you are prepared to spend. Treat that amount as an entertainment cost, rather than as an investment or an opportunity to earn income.
Casino games are based on chance. Every result is independent, and previous wins or losses do not change the outcome of a future game. There is no guaranteed strategy, system or pattern that can ensure a profit. A win is never certain, and you should expect that you may lose the money you use for gambling.
- Only gamble with money you can afford to lose after essential living costs have been paid.
- Decide on a spending limit before you begin and avoid exceeding it.
- Set a time limit and take regular breaks during a gambling session.
- Keep gambling separate from rent, bills, savings, credit repayments and other financial commitments.
- Never chase losses by increasing your bets or continuing to play after reaching your limit.
- Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to recover from a difficult event.
- Remember that gambling is entertainment and not a source of income.
- Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
- Avoid allowing gambling to interfere with work, study, family life, sleep or other responsibilities.
A responsible approach also includes checking your account activity from time to time. Reviewing deposits, withdrawals, playing time and sessions can help you understand your habits. If gambling no longer feels enjoyable or controlled, stop playing and seek support as soon as possible.
Tools to help you stay in control
Xox96 Casino may make account and play-management tools available to help customers control their gambling. Depending on the service and applicable requirements, these tools may include deposit limits, loss limits, session or time reminders, breaks from gambling, account restrictions and self-exclusion. Available tools, settings and processing arrangements may vary.
Set limits before playing
A limit is most effective when it is chosen before you start gambling. Consider setting a daily, weekly or monthly amount that reflects your disposable entertainment budget. You can also set a maximum playing time or use reminders to help you pause and reassess. A limit should be realistic, clear and low enough that reaching it does not affect your normal expenses.
Take a break
If you feel distracted, frustrated or tempted to continue beyond your plan, take a break. A temporary account restriction can provide space to review your gambling and decide what is right for you. During a break, do not move to another gambling account or venue to continue playing. The purpose of a break is to remove access and give you time away from gambling.
Consider self-exclusion
Self-exclusion is a stronger option for people who want to stop gambling for a selected period or indefinitely. If you request self-exclusion, follow the instructions provided and do not attempt to open another account or bypass the restriction. You may also consider self-exclusion arrangements offered through relevant Australian gambling services or venues. Self-exclusion is one part of a broader support plan and does not replace professional advice where that is needed.
To ask about available controls or request a gambling restriction, use the support or account-management options provided on the website. We will not publish or assume contact details on this page. Please read any instructions carefully, as a request may require account verification and may take effect in accordance with the applicable process.
Recognising signs of gambling harm
Gambling harm can develop gradually, and it may affect finances, relationships, health, work and emotional wellbeing. You do not need to wait until a serious problem develops before asking for help. Early support can make it easier to regain control.
- Spending more time or money gambling than you intended.
- Trying to win back money that has already been lost.
- Feeling restless, irritable or anxious when you cannot gamble.
- Hiding gambling activity, losses or account information from family and friends.
- Borrowing money, missing bills or using savings to continue gambling.
- Gambling to escape stress, loneliness, sadness or other problems.
- Neglecting work, study, relationships, sleep or personal responsibilities.
- Repeatedly deciding to stop or cut back but being unable to do so.
- Feeling guilty, ashamed or distressed after gambling.
- Selling items, taking out loans or using credit to fund gambling.
- Experiencing conflict with family, friends or colleagues because of gambling.
- Thinking that a large win is necessary to resolve financial difficulties.
If any of these signs apply to you, stop gambling and talk with someone you trust. You can also seek confidential advice from an Australian gambling support service, a qualified counsellor, a financial counsellor or a healthcare professional. Support is also available for family members and friends who are affected by another person's gambling.
If you feel distressed
Gambling problems can contribute to anxiety, depression, financial stress and thoughts of self-harm. If you feel that you may hurt yourself or someone else, or you are in immediate danger, contact emergency services or seek urgent help in your area. If you are not in immediate danger but feel overwhelmed, contact an Australian crisis or mental health support service and speak with a trusted person as soon as possible.
Information for customers in Australia
You must meet the minimum legal age and any other eligibility requirements that apply before using an online gambling service. Do not allow another person to use your account, and take reasonable steps to prevent children and other unauthorised people from accessing your device or account. Keep your login details private and use appropriate device, browser and payment security.
Parents and carers should use device controls, account security settings and household rules to reduce the risk of children accessing gambling services. Gambling content and account information should not be presented as suitable for children. If you believe a minor has accessed an account, stop activity and use the available support or account-management process to report the concern.
Please read the Xox96 Casino terms, privacy information and any account notices before using the service. These documents explain important conditions, including account responsibilities, verification requirements, restrictions and how requests may be handled. If there is any uncertainty about a limit, break or self-exclusion request, ask for clarification before continuing to gamble.
If you are concerned about your gambling, the most important step is to stop and seek help. Speak openly with a trusted family member or friend, contact an Australian gambling support service through its official website, or arrange an appointment with a counsellor or financial counsellor. Help is available, and asking for support is a positive step towards taking back control.
- Stop gambling and close the game or sign out of your account.
- Review your recent gambling and identify the limit or behaviour that concerns you.
- Use an available limit, break or self-exclusion option.
- Tell someone you trust what is happening.
- Contact an Australian gambling support or counselling service.
- Seek financial advice if gambling has affected bills, debts or savings.
- Return to gambling only if you can do so safely and within a clear entertainment budget; otherwise, continue your break or self-exclusion.