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Betting Rules
These Betting Rules explain the general conditions that apply when you use betting and gaming services made available by Xox96 Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy and Responsible Gambling information. By opening an account, placing a bet or using a game, you acknowledge that you have read and accepted the applicable rules.
1. General betting conditions
Xox96 Casino provides online gambling services subject to applicable Australian laws, regulatory requirements and the rules published on the website. The availability of a product, market or game may depend on your location, account status, verification requirements and other operational conditions. You are responsible for checking that online gambling is lawful for you before using the website.
You must be at least 18 years old and legally permitted to participate in online gambling. Xox96 Casino may request information or documents to verify your identity, age, residence, payment method or source of funds. An account may be restricted, suspended or closed if required information is not provided, if information cannot be verified, or if the account appears to be used in breach of these rules.
Each player must maintain only one personal account unless Xox96 Casino has expressly approved another arrangement. Accounts must be registered in the player’s own name and may not be sold, transferred, shared or operated by another person. You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify Xox96 Casino through the available support channel as soon as possible if you believe your account has been accessed without permission.
- Provide complete, accurate and current registration information.
- Use only payment methods that belong to you or that you are authorised to use.
- Do not place bets on behalf of another person or allow another person to use your account.
- Do not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
- Follow any account, product, game and promotion terms displayed before you participate.
Rules may be updated from time to time to reflect changes to products, technology, law or operational requirements. The current version published on the website applies to activity taking place after the relevant update. Important changes may be brought to your attention where appropriate.
2. Placing and accepting bets
A bet is not final until it has been accepted and recorded by Xox96 Casino. A request to place a bet is not a guarantee that the bet will be accepted. The displayed odds, prices, lines or other betting information may change before acceptance. You should review the details of your bet carefully, including the selection, stake, odds, potential return, event, market and any applicable conditions.
Once a bet has been accepted, it generally cannot be cancelled or changed unless the relevant product rules expressly allow this. You should not assume that a bet has been accepted simply because you clicked a button or saw a confirmation screen. Always check your account history or bet receipt where available. If the website shows an error, interruption or unclear result, do not place the same bet again until you have checked whether the first request was successful.
Errors and unusual activity
Xox96 Casino may correct or void a bet where there has been an obvious error, technical problem, pricing error, display error, communication failure or other material mistake. This may include an incorrect price, duplicated bet, incorrectly stated market, incorrect settlement information or a bet accepted when the relevant product was unavailable. Where permitted, the bet may be corrected using the price or terms that should reasonably have applied.
Bets may also be reviewed where there is suspected fraud, collusion, manipulation, bonus abuse, account misuse or other conduct that could compromise the integrity of the website or an event. Any action taken will be considered in accordance with applicable law and the relevant account and product terms.
Bet limits and availability
Minimum and maximum stakes, maximum returns, market limits and other restrictions may apply. These conditions can vary by account, product, event, market, payment method or promotional offer. Xox96 Casino may refuse, limit or partially accept a bet where a restriction applies. No particular level of betting activity, price or market availability is guaranteed.
3. Settlement, results and payments
Bets are settled using the official result or result source applicable to the relevant product. The settlement process may take account of official announcements, event rules, competition rules, game records and other reliable information. If an official result is changed after settlement, Xox96 Casino may review the settlement where the relevant rules or applicable requirements permit it.
Different products may have different rules for postponed, abandoned, interrupted, cancelled or rescheduled events. A market may be settled as a winner, loser, void, push or another result depending on the circumstances and the product rules. Each market should be reviewed before betting because the treatment of an event can differ between markets, selections and bet types.
Where a bet includes multiple selections, the result of each selection may affect the overall settlement. Combination bets, each-way bets, live bets, system bets, special markets and other bet types may have additional conditions. Those conditions will apply where they are displayed or incorporated into the relevant product rules.
Account balances and withdrawals
Winnings and refunds are credited to the relevant player account after the applicable bet has been settled and any necessary checks have been completed. Payments may be delayed while identity, account, transaction or responsible gambling checks are carried out. Withdrawal requests may be subject to account verification, payment processing requirements and the conditions of the selected payment method.
You must not attempt to withdraw funds that are not legitimately available to you. Xox96 Casino may reverse incorrect credits, recover funds connected with an error or investigate transactions that appear suspicious or inconsistent with the account information. Any required action will be taken in line with the applicable Terms and Conditions and relevant legal obligations.
Checking a settlement
If you believe a bet has been settled incorrectly, review the bet details and applicable product rules first. Raise the issue through the support option available on the website and provide enough information for the bet to be identified. This may include the account name, bet reference, date, market and the reason you believe the settlement should be reviewed. Do not send passwords or sensitive payment credentials in a support request.
4. Responsible gambling, complaints and rule enforcement
Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, set a budget before you begin and take regular breaks. Never chase losses, borrow money to gamble or gamble when upset, tired or under the influence of alcohol or other substances.
- Set personal spending and time limits where the website makes those tools available.
- Keep track of deposits, bets, losses and time spent gambling.
- Stop or take a break if gambling is affecting your finances, relationships, work or wellbeing.
- Use account restrictions, cooling-off options or self-exclusion if you need help controlling your gambling.
- Seek independent support from an appropriate Australian gambling-help service if gambling is becoming difficult to manage.
Xox96 Casino may apply responsible gambling measures, including account restrictions, deposit or wagering controls, cooling-off periods, self-exclusion, affordability checks or requests for further information. These measures may be applied at the player’s request or where activity raises responsible gambling concerns. A player must not attempt to avoid a restriction by opening another account or using another person’s account.
Complaints and disputes
If you have a question, complaint or dispute about a bet, account, payment or service, contact Xox96 Casino through the support method provided on the website. Give a clear description of the issue and include relevant transaction or bet information. Complaints are reviewed using the available account records, transaction data, game or event information and the rules that applied at the time.
You should allow a reasonable opportunity for the issue to be investigated before taking further action. If a matter cannot be resolved through the available support process, information about any applicable external complaint or dispute pathway will be provided where relevant. Nothing in these Betting Rules limits any rights or protections that cannot lawfully be excluded under Australian law.
By using Xox96 Casino, you confirm that you understand betting involves risk and that outcomes are uncertain. Read all displayed terms before participating, keep your account secure, and use the available responsible gambling tools whenever they may assist you.