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Privacy Policy
This Privacy Policy explains how Xox96 Casino may collect, use, store and disclose personal information when you visit our website, create an account, use our services or contact us. We aim to handle information responsibly, transparently and securely. By using the website, you acknowledge that your information may be handled as described below. This policy should be read together with our Terms and Conditions and any other notices displayed on the website.
Information we may collect
The information collected depends on how you use Xox96 Casino and the services available to you. We generally collect information that is necessary to open and operate an account, provide gambling services, meet legal responsibilities, protect the website and respond to player enquiries. Some information is provided directly by you, while other information is collected automatically when you use the website.
Account and identity information
When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account preferences and communications with us. We may also handle information needed to confirm that an account belongs to the person using it. Accurate information helps us provide services, protect accounts and meet applicable requirements.
Verification and security information
For age, identity, account security, responsible gambling, anti-fraud or other compliance checks, we may request verification documents or related information. This may include documents that confirm identity, age or address, together with information generated during checks. We only seek information that is reasonably relevant to the purpose of the check, and we use it to help prevent impersonation, fraud, misuse and unlawful activity.
Payment and transaction information
We may collect records about deposits, withdrawals, wagers, wins, account balances, payment methods and related transactions. Payment providers may process payment details under their own privacy notices. We may receive confirmation and transaction information from those providers without necessarily receiving complete payment credentials. Transaction records help us operate accounts, investigate disputes, detect unusual activity and satisfy record-keeping obligations.
Technical, device and usage information
When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, referring pages, access times and interaction data. We may also record information about account logins, pages viewed, features used and errors encountered. This information assists with website operation, security, troubleshooting, performance and service improvement.
Information from other sources
We may receive information from service providers, payment partners, identity and verification services, fraud prevention providers, analytics providers or other parties where this is permitted and relevant to providing or protecting the service. We may also combine information collected through different parts of the website so that we can maintain accurate records and apply appropriate security controls.
How we use personal information
Personal information is handled for clear business, service and compliance purposes. We seek to use information only where there is a reasonable basis to do so, including to provide a service you have requested, meet a legal obligation, protect legitimate interests, prevent harm or where you have given consent.
- Create, maintain and administer your player account.
- Process deposits, withdrawals, wagers and other account transactions.
- Complete age, identity and account verification checks.
- Detect and prevent fraud, money laundering, unauthorised access, collusion and other suspicious or prohibited activity.
- Apply account security measures and investigate suspected breaches or misuse.
- Provide customer support, respond to questions and resolve complaints or disputes.
- Operate, maintain, test and improve the website, systems and player experience.
- Send service messages about your account, transactions, security, changes or important operational matters.
- Send promotional communications where permitted and where you have provided the required consent or preference.
- Meet applicable legal, regulatory, tax, audit, reporting and record-keeping responsibilities.
- Protect the rights, property, safety and integrity of Xox96 Casino, players and relevant service providers.
Marketing communications are intended to be relevant and may be based on information about your account, activity or preferences. You can withdraw consent to marketing at any time by contacting support@xox96casino.wtf. You may also use an unsubscribe option included in a promotional message where one is provided. Withdrawing marketing consent does not affect essential service communications, such as security, transaction or account notices.
Sharing information
We may share relevant information with trusted providers that support website hosting, technology, payment processing, identity verification, fraud prevention, customer support, communications, analytics, security and professional services. These providers should handle information only for authorised purposes and in accordance with appropriate confidentiality and security requirements. Information may also be disclosed where necessary to comply with a lawful request, protect people or property, investigate suspected wrongdoing, enforce our terms or support a business transfer.
Some service providers or recipients may operate in countries outside Australia. Where information is transferred or accessed internationally, reasonable steps are taken to support appropriate handling and security, subject to the requirements that apply to the relevant service.
Cookies, storage and security
Cookies and similar technologies
Xox96 Casino may use cookies, local storage, pixels and similar technologies. These technologies can remember settings, keep you signed in, support account and security functions, measure website performance, understand usage patterns and help deliver relevant communications. Some cookies are essential for the website to work, while others support analytics, preferences or marketing.
You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect sign-in, account functions, preferences or parts of the website. Browser controls do not always remove all forms of local storage or prevent every type of technical data collection, so you should review the available settings on the device and browser you use.
Security and access controls
We use reasonable technical, organisational and administrative measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission and staff or supplier confidentiality requirements. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep account credentials confidential and notify us promptly if you suspect unauthorised access.
How long information is kept
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including account administration, dispute handling, security, business records and service improvement. Some records must be kept for a period required by law even after an account is closed or information is no longer needed to provide ordinary account services. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our retention practices.
Your privacy rights and how to contact us
Depending on the circumstances and the privacy rules that apply, you may have rights in relation to personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where retention is not required, and withdrawing consent to marketing. You may also be able to object to or limit certain types of handling, subject to legal, security, operational and other valid exceptions.
Making a data request
To exercise your rights, ask a privacy question or request help with your information, contact support@xox96casino.wtf. Please describe your request clearly and provide enough information for us to identify your account. We may need to verify your identity before releasing, changing or deleting information. This protects players against unauthorised requests and helps keep accounts secure.
- Access: ask what personal information we hold about you and, where appropriate, request a copy.
- Correction: tell us which information is incorrect, incomplete or out of date and ask us to update it.
- Deletion: request removal of personal information where it is no longer required and no exception applies.
- Marketing consent: withdraw permission for promotional communications by contacting support@xox96casino.wtf.
- Privacy concerns: provide details of a concern so it can be reviewed and addressed.
A request may be refused or limited where doing so is permitted or required, including where information must be retained for legal, security, fraud prevention, dispute resolution or responsible gambling purposes. If information is deleted or access is restricted, some account functions may no longer be available. We will explain the position where appropriate and may ask for further details to clarify your request.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website, with the revised date or other notice where appropriate. We encourage you to review this page periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any rights you may have under applicable privacy rules.